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ATM SERVICES

Make use of our end to end ATM services to reduce the hassle and cost of managing your machines.

Transaction Switching

EPAPL’s EFT Switch solution provides a highly scalable, fault tolerant switch solution that can acquire, authenticate, switch, and authorize financial transactions originating across multiple delivery channels.

Terminal Deployment

Our in-house team possesses a holistic range of proven skills, industry best practices and sound knowledge of system integration required for the completion of ATM terminal deployment projects within defined timelines.

Reconciliation

EPAPL’s well-designed ATM reconciliation suite enables financial institutions to flawlessly match debit card and credit card transaction data and update the internal books in real-time. It helps eliminate data discrepancies.

Managed Services

Utilizing our ATM managed services will reduce the hassle and cost of managing your ATMs. Most banks and credit unions lose money on a per ATM unit basis. An ATM gives an organization the opportunity to have daily interactions with its customers and using EPAPL’s end to end ATM managed services can drive organizations to get more out of their ATM program.

FLM and SLM

First line Maintenance: Our team of in-house specialists are equipped enough to assist you with basic queries that do not require any physical maintenance, but are necessary to return the ATM into proper operating condition. This is available 24 hours a day, 365 days a year.

Second Line Maintenance: We provide certified engineers who can take care of remedial hardware repair, preventive maintenance, and cater to all necessary requirements needed to keep an ATM in good operating condition.

Chargeback management

EPAPL’s dispute and chargeback module enables quick and transparent resolution of any type of electronic payment dispute – issuer, acquirer, and interbank thanks to efficient and automated management to the processing workflow.

BENEFITS

CARDHOLDER

The ATM services provides value added services such as top-up of prepaid cards and mobile phones, ticketing for transportation, parking and entertainment, self-service cardless banking, payment to service providers (electricity, telephone, taxes and other utilities) and transfer of money to other accounts.

CLIENT

The client benefits from having a centralized management of ATMs which is agnostic to type of card, type/number of currency and number of vendors. Services such as multimedia content management (videos, images, sounds) can be leveraged to cross sell and market other products and services. The solution has a proven track record of reduced operating costs. This is aided by functionalities such as remote monitoring and remote control.